If the credential is a hard token, it likely needs to be replaced. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. Please note, if you choose to change devices, this may require. Powered by By clicking accept, you understand that we use cookies to improve your experience on our website. Whitelist the VIP access app in your security software settings at the local and/or network level. If you ever need to change the registered device, you will need to call in to deactivate the old device and register a new one. VIP Access versions 2.1.x and older have been decommissioned. You may need to repeat this step 2-3 times. At login (on any device or browser) you will be prompted to enter the six-digit code from the Symantec VIP Access app on the device that you register. If it fails, wait for a new security code to generate and try again.If the credential is working properly a success message will appear. Enter the security code from your device.Enter the Credential ID in the provided field.Click on Test to the right of the phone image.Verify the time zone and system time on the device are correct.Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps:.Using a PC or laptop, go to the login screen of the Federal Student Aid Web site you want to access. Step 3 Use your token to access Federal Student Aid systems a. Click Login and your login will be completed. Click on the icon in the top-left of the application window and select Settings. Code is generated by VIP Access every 30 seconds, as long as the app is open.Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail. Set the time zone and system time on your device to the correct values.Never use the same security code more than once. Important: VIP Security codes are one-time use only. PUSH is recommended whenever using a mobile token.Ī time re-sync between your app and the VIP services can be done directly from the VIP Access Desktop app using the steps below. VIP PUSH authentications are not affected by the system time.If the time on your device becomes incorrect by more than a few minutes, the security codes generated by the VIP Access become out of sync and are rejected by the VIP services.The mapping between your credential ID, security codes, and the corresponding timestamps are synchronized with the VIP services in the cloud.The next security code generated 30 seconds later will match at 12:00:30 PM, the next code will match at 12:01:00 PM, and so on.This article is part of the Symantec VIP Help and Troubleshooting guide. You will also learn how to update your registered accounts with the new credential ID. If the VIP Access app on your iPhone is launched for the first time on at 12:00:00 PM, the very first VIP security code will match that date and time. If you deleted or need to restore the VIP Access mobile app, you can follow the steps in this article to recover your security code and credential ID.If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt. So long story short, the simplest way to do this is to just paste the password into the popup and hit "Always Allow".The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds. It won't work because OSX now checks not only the partition-id but also the application-name of the accessing application, and there is currently no security subcommand to add application authorizations to an existing keychain entry. Set keychain /Users/$env(USER)/Library/Keychains/VIPAccess.keychain # If the "v" argument (or any argument) is specified, verbose output # Command-line emulation of Symantec's VIP Access software token.
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